Industrial Radiator Service takes all possible measures to ensure that your orders are shipped in a timely manner and at a reasonable cost. Due to our large and changing inventory, we do not guarantee shipping dates. Products ship from various warehouses within the U.S. and we will attempt to ship from the closest warehouse to your delivery location. Most orders for in-stock items ship within 2-3 business days after approved payment. To avoid any issues, please allow sufficient time for delivery.
The shipping amount calculated on the checkout page of our website is the most accurate estimate we are able to provide at the time of order. Actual shipping costs may differ from this estimate. If the difference is significant, we will call or email you for approval before processing and shipping your order.
To request a product return, please call customer service at (972) 645-3290 or email firstname.lastname@example.org with your account number or business name, SKU(s) or part number(s) ordered, specific reason for your return request and your original order confirmation or PO number and purchase date. In some cases, before a product is returned, photos may be required.
You can read our full shipping and return policies on our Terms and Conditions page.